Self-service kiosks 'ease airport experience'

Self-service check-in kiosks allow passengers to experience an "easier" journey through the airport, according to Virgin Atlantic.

The airline, which has introduced self-service check-in kiosks at all of its UK airports, has said that the options presented by the technology afford passengers a simpler airport experience.

"In the past they [passengers] would have to go to the ticket desk and then onto a traditional desk to check in. Now they can do it all in one place, which obviously saves valuable time and gives the passenger a simple and seamless experience," said Janine Donovan, press officer for Virgin Atlantic.

According to the airline's website, as many as nine people can be checked in at once using the self-service kiosks, with a bag drop provided for passengers who have luggage to check in.

Ms Donovan also pointed out that Virgin Atlantic has a number of "hosts" available to assist people using the self-service check-in kiosks, for those customers "who have questions or need some additional help".

British Airways has some 220 check-in kiosks at 39 airports and claims usage figures of 675,000 passengers per month.

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