Stansted improves passenger accessibility

A number of accessibility improvements for passengers with limited mobility have been installed at Stansted Airport.

The airport announced that it had made the improvements available ahead of the commencement of new EU legislation.

An initiative from the EU stating that airport operators must take full responsibility for providing services for their reduced mobility passengers comes into effect on July 26th.

Jeremy Harrison, the airport's customer insight manager, said: "Following the EU's announcement in July 2006 we've worked in close partnership with the Airline Operators Committee (AOC) to not only develop services that met their operational needs, but that improved facilities for the passenger."

He added: "Passengers needing assistance will in future enjoy improved facilities such as refurbished and more comfortable waiting areas, brand new wheelchairs and equipment for manoeuvring passengers on and off aircraft and refurbished help points for passengers to call for assistance."

Passengers with reduced mobility can request assistance through their airline or travel provider at the time of booking or prior to arriving at the airport.

Posted by Carrie, 23 June 2008 17:50

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