Luton Airport invests in customer experience

London Luton Airport has announced a £2 million investment in improvements to its customer experience.

The airport's operating company confirmed that it will shortly commence work on its central terminal area, which will include enhancements to the bus set-down area, drop-off zone facilities and the short-term car park.

Once completed, the developments are expected to offer a "significant improvement" to journeys for both arriving and departing passengers.

The work will begin this month and continue until Easter 2009, during which time the airport said it will endeavour to minimise disruption to passenger traffic.

It was recently announced that August 2008 was the busiest month in the history of Luton Airport, with more than 1.09 million people travelling through the gateway, an increase of 2.6 per cent on the previous year.

The growth is expected to continue over the coming months, with new flights set to launch to destinations in France, Italy, Poland and other destinations.

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