Terms & Conditions

GENERAL
Our websites are offered to you, the customer, by the Wayfarers Travel Group. Your use of these sites constitutes your agreement to our terms and conditions without modification. If you do not agree to the terms and conditions listed below then you are not authorised to use any of our websites.

This user agreement is between you and Wayfarers Travel Group, and is governed by the laws of Guernsey.
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YOUR CONTRACT
We act as a disclosed agent for third party suppliers, such as airlines, tour operators, car hire companies, hotel companies and insurance companies. This means that the contract for the product is between you and the supplier. In these cases, the supplier's conditions will apply in addition to those set out here. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services by using one of the methods detailed at the end of these terms. Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law.

On the other hand, for some products, we act as principal. This means that the contract for the product is between you and us. We will let you know where we act as principal and where we act as agent.
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- Supplier Conditions
- You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met, the airline may cancel any onward flights.
  
  Many airlines require you to reconfirm each flight 72 hours prior to departure, and your flight may be cancelled if you do not do so. Wayfarers Travel Group accepts no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline.
  
  In any case, Wayfarers Travel Group strongly recommend that you reconfirm all flights in this way in case of last minute schedule changes.
  
  Wayfarers Travel Group take no responsibility for any flight rescheduling en route.
  In the event of schedule changes made prior to commencement of your journey, it is not always necessary to have your tickets reissued/ revalidated but we will advise you should this be necessary.
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- Airline Regulations / Conditions of Carriage
- Please note that in all transactions, Wayfarers acts as agents of the airlines you have chosen to book with. Please read your ticket jacket for their conditions of carriage.
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- Special Requests
- We are happy to forward details of any additional requirements you may have (for example seating or diet preferences, wheelchair assistance, etc.) to the relevant travel supplier. These are treated as special requests, and as such fulfilment of these requests cannot be guaranteed.
  
  If you require specific seats, you are recommended to check in early.
  
  In relation to airline frequent flyer schemes, we are happy to insert your card number in the booking. Please bear in mind that not all fare types permit the accrual of frequent flyer miles; please check with the relevant airline before confirming your booking. You are advised to keep boarding card stubs in case of subsequent query.
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TICKETS
- General
- The type of tickets which will be issued for your booking depends on the airline and route you are booking. Generally, charter airlines will issue paper tickets, and these will be sent by normal post. Most scheduled airlines now issue electronic tickets; where paper tickets are required, you will be offered a choice of Recorded Delivery or Special Delivery. The majority of “no frills” airlines issue electronic tickets.
  
  If you require your tickets by a particular date, you must let us know and we will do all we can to assist.
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- Lost Tickets
- If you lose your tickets, it may be possible to reissue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. In all cases, the charge, and procedure to be followed, will vary according to the individual airline's policy.
  
  However, not all tickets can be reissued, which is another good reason for ensuring you have sufficient insurance cover, as a completely new ticket may need to be purchased.
  
  In the event of lost tickets being unable to be reissued, a refund can be requested from the airline. Any refund is at the airline's sole discretion and is not guaranteed. Where such a refund is approved, it can take up to a year to authorise.
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- Non-delivery of Tickets
- It is your responsibility to advise us if you have not received your tickets.
  
  Wayfarers Travel Group will not accept responsibility if Royal Mail fails to deliver your tickets. If any reissue charges apply, you will be asked to pay these fees and claim the money back from Royal Mail. The only exception to the above is where tickets sent by Special Delivery are not delivered – please contact us for full details.
  
  Just The Flight cannot accept responsibility for non-delivery of tickets where an incorrect/ incomplete address has been provided, or where the recipient has not collected tickets from the sorting office in time. In these instances, any reissue charges imposed by the airline will be passed back to the customer, as well as our administration charges (see 'Lost Tickets' above).
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MANAGING YOUR BOOKING
- Cancellations / Amendments By You
- Should you wish to amend or cancel your reservation, you must notify Wayfarers Travel Group in writing of such a request.
  
  Any cancellation or amendment you wish to make to your booking will be subject to the relevant supplier's terms and conditions.
  
  Some tickets are non-refundable and / or non-changeable; in other cases it may be possible to amend or cancel your booking subject to a penalty charge.
  
  For scheduled flight bookings, please ensure that you read the 'Flight Rules' for the fare selected at the time of booking – these detail the rules relating to cancellations or amendments at that fare level.
  
  In the case of non-refundable scheduled flight tickets, it may be possible to claim back any unused taxes. Some airlines do make a fee for processing such requests, and in some cases the charge exceeds what you would get back. Please ask for details when you cancel your booking.
  
  If you do not advise us of your intention to cancel a booking before the scheduled departure time, this will be recorded by the airline as a 'no show' and is likely to result in the forfeiture of all monies paid.
  
  Where changes or refunds are permitted, Wayfarers Travel Group will apply administration fees in addition to the supplier's fees.
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- Refunds
- If you wish to cancel your journey and attempt to claim a refund, you must first advise us in writing. We can advise you if the conditions of your ticket permit any refund. If paper tickets have been issued for your booking, these must be returned to us before any refund can be made. We recommend that you return tickets to us by Recorded Delivery, at the following address:
  
  Refunds Department, Just The Flight, Westerbrook, Southside, St Sampson, Guernsey GY2 4QQ
  
  Where any refund is permitted, this may take some time, typically 8-10 weeks. Any refund will be made to the credit or debit card used to make the original booking.
  
  Some tickets may need to be submitted by us to the airline for a refund to be authorised, in which case the refund may take longer to be processed.
  
  Refunds of any kind will be subject to Just The Flight's usual administration fees, in addition to any cancellation charge made by the airline or tour operator. Many airlines also charge an additional fee to process refunds; any refund we make to you will be nett of such fees.
  
  Most airlines will not make a refund on partially used tickets.
  
  Tickets returned to us more than a year after their issue are classed as expired and must be submitted to the airline for a refund to be considered. A refund is not guaranteed in these cases, but Just The Flight will apply usual administration fees regardless of the outcome.
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PASSPORTS / VISAS / HEALTH REQUIREMENTS
It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change).

It is your responsibility to ensure that you are in possession of a valid passport for your journey. When making your booking you must ensure that the names you provide match those shown on the passports. Many countries require that your passport is valid for a period of at least six months beyond your return travel date.

It is strongly recommended that children hold their own individual passports; where a child is still included on a parent's passport you are strongly advised to check that this will be suitable for the destination you are visiting before making a booking.

Many countries still require passengers to obtain a visa, and in some cases transit visas may be required for countries which you pass through en route to your destination (even when you do not leave the aircraft). Wayfarers Travel Group is happy to inform you of the current requirements upon request. Alternatively, for the most up to date information, you can contact the embassies of the countries you are travelling to/ through. We recommend that you do so well in advance of travel, as visas for certain countries can take some time to obtain.

Regarding health, you are strongly advised to check with your GP prior to travel for up to date information regarding vaccinations which may be required or recommended for your destination/s. Please note that some countries may require proof of certain vaccinations as a condition of entry.

Wayfarers Travel Group can not accept any responsibility if you are denied boarding or are deported due to failure to comply with the above.
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INSURANCE
We strongly recommend that all our customers have adequate travel insurance in force for the duration of the trip, since circumstances may arise where neither Just The Flight nor the supplier are liable, including medical charges arising abroad, loss of luggage, passport, money, etc.

It is recommended that insurance is taken immediately upon making the booking, as in many cases charges will apply if the booking needs to be cancelled before you travel.

Just The Flight does sell travel insurance, and will be pleased to quote premiums for your journey on request.
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MISCELLANEOUS CONDITIONS
- Your Obligations
- You agree to be bound by the following obligations:
  
  You accept financial responsibility for all transactions made under your name or account.
  
  In order to make a purchase you must be at least 18 years old, be purchasing for yourself and have the legal capacity to make the transaction.
  
  You must make sure that all the information you provide to us is true and accurate. Please ensure that you notify us in writing immediately of any change to your address, email address or telephone number.
  
  You must not use the website for speculative, false or fraudulent bookings.
  
  Failure to supply the correct credit or debit card details, including billing address, may result in delays to the issue of your tickets or increases in the fare. Please ensure that the details you give match those shown on the card statement.
  
  We also reserve the right to cancel bookings before or after ticket issue if payment is declined or incorrect card details or billing information have been supplied.
  
  Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement, or a copy of the cardholder's and/or passenger's passport/s, before issuing any tickets. We reserve the right to insist that travel documents be sent to the billing address of the card used to pay for the booking.
  
  As a British company it is not always possible for us to successfully complete the necessary security and identity checks on credit cards which are registered to billing addresses outside the United Kingdom. If you make a booking using a credit card registered outside the U.K., we reserve the right to reject your booking if we are unable to satisfactorily complete the relevant checks.
  
  The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.
  
  The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.
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- Liability
- Our websites are offered to you, the customer, by the Wayfarers Travel Group. Your use of these sites constitutes your agreement to our terms and conditions without modification. If you do not agree to the terms and conditions listed below then you are not authorised to use any of our websites.
  
  This user agreement is between you and Wayfarers Travel Group, and is governed by the laws of Guernsey.
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- Unreasonable Behaviour
- You must ensure that you do not behave in a way which is inappropriate. If in the reasonable opinion of a person in authority, your behaviour is disruptive, dangerous or annoying to other people or property, we and /or the relevant supplier may cancel your booking. In such circumstances your contract with Wayfarers Travel will end immediately and neither we, nor the travel supplier, will be responsible for you.
  
  Further, you will not be eligible for any refunds, compensation or reimbursement of any expenses which you incur because of termination of the contract.
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- Links
- The Just The Flight website contains hyper links to websites owned and operated by third parties. Wayfarers Travel Group has no control over such sites, and assumes no responsibility for the contents thereof. Wayfarers Travel Group shall not be liable for any loss or damage caused by use of or reliance upon any content, goods or services available on such hyperlinked sites. The inclusion of any hyperlinks to such other websites does not mean that Wayfarers Travel Group endorses the material on such websites or has any association with the owner thereof.
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- Data Protection
- In the UK we operate in accordance with applicable data protection legislation.
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- Changes To These Terms & Conditions
- Wayfarers Travel Group reserves the right to amend these Terms and Conditions from time to time without prior notice. Any changes will be effective immediately they are displayed on the site. By continuing to use the site following such changes, you will be deemed to have accepted the revised terms and conditions.
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- Contacting Just The Flight
- If you wish to contact us, you may do so by contacting our Customer Services by any of the following methods: by email (info@justtheflight.co.uk) or by telephone (08718 551551) or +44 208 819 4040 (if dialling from outside the UK), or by post to Wayfarers Travel Group (Just the Flight), Customer Services, 8 Westerbrook, South Side, St Sampsons, Guernsey, GY2 4QQ.
  
  Telephone calls may be recorded.
  
  In order for us to assist with your query as quickly as possible, please make sure that you have all the relevant booking details to hand before you call us. In most cases we can only discuss reservations with the person who made the booking, or one of the passengers on a booking.
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- Pricing
- Just the Flight sometimes charges service fees (also known as Transaction Fees) and these are non-refundable.
  
  Just the Flight also charges administration fees for changes and refund applications.
  
  All our prices are quoted in pounds sterling. Where we book a product priced in a different currency, we reserve the right to include an additional amount to cover the costs of currency conversion and exchange rate fluctuations.
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- Customer Protection
- Airline Failure Insurance covers all our scheduled flights.
  
  ATOL and the CAA cover charter flights and package holidays.
  
  Wayfarers Travel Group is fully bonded with ABTA.
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- Complaints
- We want you to be completely satisfied with the travel arrangements you make with Just The Flight, from making your initial enquiry until the completion of your travel arrangements.
  
  In the unlikely event that you have a complaint, please contact us by telephone in the first instance and we will do our best to assist.
  
  In some cases, we may be unable to provide a response on the spot. You may be asked to submit full details in writing (either by post or email) so that we can investigate your complaint fully.
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ADDITIONAL CONDITIONS SPECIFIC TO SCHEDULED FLIGHTS
- General
- For scheduled flight tickets there are additional terms which apply to each fare. These terms may include, for example, conditions relating to changes, refunds, minimum and maximum duration of stay.
  
  Generally, the more flexible the ticket, the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.
  
  All fares quoted at the 'Search Results' stage include taxes, airline failure insurance and applicable transaction fees. These are added together to form your final quotation, to which postage charges will need to be added for paper tickets.
  
  Fares are subject to change without prior notice and are only guaranteed once your tickets have been issued.
  
  You must read the FLIGHT RULES for each ticket. You can find the applicable rules on the Just The Flight website as you progress through the purchase path.
  
  It is essential that at the time of booking you ensure the fare type booked is suitable for your requirements. By confirming your booking, you will be deemed to have read and accepted, and be bound by, the rules applicable to the fare booked. Just the Flight, as agents for the airlines must abide by the airlines terms and conditions – we are unable to deviate from the fare rules.
  
  Airlines reserve the right to make time changes, or in rare cases, to cancel flights, for operational reasons. Whilst Just The Flight is not responsible for, and has no control over, such changes, we will do our best to assist when such situations arise.
  
  Please note that some fares may require change/s of aircraft en route. Some flights which are classified as 'direct' may still have stops en route. This information will be shown at the 'confirmed quotation' stage of the booking process.
  
  Note that where transfers are required between different airports / terminals, any charges for these are at your own expense.
  
  Please note that a small number of airlines do not maintain 'real time' seat availability in the computer system. Whilst every effort is made to reflect the true situation, instances may occur where airlines are unable to confirm reservations, even though a booking reference may have been allocated. Wayfarers Travel Group will advise you within one working day if this is the case and will do everything possible to offer alternative options.
  
  Further, there are a tiny number of airlines, which participate in the GDS/CRS, but do not participate in the UK Ticketing plan. In the unlikely event that you purchase tickets from an airline that does not participate in the UK Ticketing Plan, Wayfarers Travel Group will be unable to issue the relevant tickets, and will have to reject the reservation.
  
  Due to IATA's withdrawal of paper tickets from all IATA travel agents effective 1st June 2008, only e-tickets may now be issued for scheduled flights. There may be a small number of cases where an e-ticket can not be issued (further details may be found in our FAQ section). In these instances, Just The Flight will endeavour to notify you within 2 working days, and let you know what alternative options may be possible.
  
  In either instance we will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. In the event that the airline does not participate in the UK Ticketing Plan, or if an e-ticket can not be issued for your itinerary, and Just The Flight terminate the reservation, a full refund will be made of any money paid.
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- Tickets
- An e-ticket will always be issued for bookings where the itinerary permits. Indeed, most airlines now insist that e-tickets are issued in these circumstances.
  
  If an e-ticket is not possible for your booking, we will endeavour to notify you within two working days what alternative options may exist.
  
  You must notify us in the event that you do not receive your tickets.
  
  Just The Flight is unable to arrange tickets on departure for scheduled flights.
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ADDITIONAL CONDITIONS SPECIFIC TO CHARTER FLIGHTS
In the sale of charter flights Just The Flight (for Wayfarers Travel Group) acts as agent for various third party suppliers. The contract for the charter flight will be between you and the relevant supplier and you will be subject to their terms and conditions.

In addition, as we incur costs in administering cancellations and amendments, if you ask us to cancel or amend your booking we may charge an administration fee (in line with our current rates). This fee will be in addition to any fees charged by the supplier.

If you book more than 10 weeks prior to departure, a deposit is normally acceptable for charter flights – we will advise you at the time of booking the exact amount required. When a deposit has been paid, it is your responsibility to ensure that final payment reaches us by the balance due date (usually 10 weeks prior to departure). If, in spite of our reasonable attempts to contact you, balance payment is not made by the due date, we reserve the right to cancel your booking, and any deposit paid will be forfeit by you.
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ADDITIONAL CONDITIONS SPECIFIC TO "NO FRILLS" / "WEBFARE" FLIGHTS
Note: the service we provide for you in respect of the purchase of standalone (i.e. not part of a package holiday) “no frills flights” (e.g. BMI Baby etc) is a different service than the service we provide for the sale of other airline tickets. These special terms apply to that service:

1. In the sale of standalone “no frills” flights we will search the relevant “no frills” database, and then, if you choose to buy, will purchase the flight seats on your behalf directly from the airline. We will receive an itinerary/confirmation email from the “no frills” airline which we will forward directly to you by email. This service is provided by our Flights subsidiary company Just the Flight.

2. If you have any query in respect of the flight, please contact our customer services who will approach the relevant airline on your behalf. We will, of course, use our best endeavours to ensure that all of your requests are complied with, however, if the “no frills” airline imposes any fee or charge on us to effect these changes, we reserve the right to pass on the charge to you.

3. You will be subject to the terms and conditions of the relevant “no frills” / "web fare" airline, which will be deemed to be incorporated into this contract. A copy of the carrier's terms and conditions can be provided on request. By making a "no frills" / "web fare" booking, you will be deemed to have accepted the terms and conditions of both Just The Flight and the relevant carrier.

The price we quote for any “no frills” flight will include the fare, prepaid taxes and our booking fees.

Please note that many “no frills” airlines charge separately for optional items, such as checked-in baggage or advance seat assignments. Often these items cost less if added at the time of booking. Please ask our reservations staff for further information.
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PACKAGE HOLIDAYS & HOLIDAY PRODUCTS YOU PACKAGE YOURSELF
1. When you purchase a Holiday Product please remember that, in addition to these terms, you will be subject to the terms and conditions of the third party supplier, such a supplier could include a tour operator or an airline. Please contact our Customer Services who will be able to provide those terms and conditions to you.

2. Where the supplier of the Holiday Product allows you to cancel or modify a Holiday Product or service you must notify Wayfarers Travel Group in writing of such a request. Unless we receive such a written request Wayfarers Travel will be unable to effect that request. Please note that because the contract for the Holiday Product is between you and the supplier, Wayfarers Travel have no discretion in deciding whether the Holiday Product can be cancelled or modified.

3. Any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation is not the responsibility of Wayfarers Travel.

4. Please note, some of our Holiday Products are sold "subject to availability" what this means is that we do not confirm your order immediately (your first confirmation e-mail will just be an acknowledgment of order) but we will pass your details onto our suppliers who will check to see if the Holiday Product is available, if it is they will book it for you, if its not they will revert to you directly. Please see the 'More Info' text for each "subject to availability" Holiday Product for more details"

5. If your booking is last minute (within 14 days of travel) most tour operators insist that you pay for “ticket on departure” and collect them at the airport. This means that you will have to pick up your ticket at your point of departure. Don't worry; we will make sure you know exactly where to pick up your tickets.
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CAR HIRE
Car hire online is supplied by Holiday Autos Ltd. Their terms and conditions can be found through the link to CAR HIRE on the Holiday Extras page
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	Cheap flights by Just the Flight UK discount air fares specialist Telephone 08718 551 551 Monday to Thursday 9:00-19:00, Friday 9:00-17:30 Saturday 9:00-16:00 (UK time) (Calls may be recorded for quality control & training)